"The AI agent system will emerge as the mainstream technology in 2025," Kevin Weil, OpenAI's chief product officer, said at a recent "Dev Day" event in San Francisco. "AI agent" is software that performs tasks on its own without human intervention. It can automate processes, make decisions, and interact intelligently with others. Even before the fresh shock from ChatGPT has gone away, a more magical tool is foreshadowing its full-fledged debut. Let's take a closer look at how AI agents look different from AI chatbots, what you can expect from AI agents, and how they will be used in different industries.
How is an AI agent different from an AI chatbot?
What makes AI agents different from AI chatbots is their "autonomy." AI chatbots are software programs that enable people to have conversations with each other using AI technology. They use natural language processing (NLP) technology to understand people's questions and provide appropriate answers. They only derive answers according to human questions, but do not suggest or decide on their own.
On the other hand, AI agents, designed to achieve certain goals, solve problems by themselves by finding the best way to complete tasks. When assigned tasks, they perform them independently. AI forms can be software-based or software-based (robot-like) physical entities. They can also interact with people, such as AI chatbots, and skip talking functions depending on the purpose.
| |
AI agent |
AI chatbot |
| common ground |
✅ Can handle natural language.
✅ A vector database is required to better understand human commands.
✅ Advanced with continuous learning.
|
| Difference |
⁕ Perform and complete tasks on your own.
⁕Data processing (Brain) and decision making (Action) are possible.
⁕You can also make improvements through Reflection. |
⁕ Derive results only when you enter the prompt. |
3 Advantages of AI Agents
① Improved information-driven decision-making
AI agents make decisions based solely on data without emotion or bias. This helps to produce fairer and more logical results. It enables accurate prediction by detecting patterns in data while processing vast amounts of data quickly. Fast and accurate analysis enables information-driven decision making.
② incredible productivity
AI agents are capable of continuous, real-time tasks. They constantly analyze and improve to complete targeted tasks 24 hours a day, 24 hours a day, even when humans are not working. This can be a huge advantage in areas such as customer service and monitoring.
③ Continuous learning and improvement
AI agents look for ways to solve problems by learning on their own, away from simple command tools. By adding a 'reflection' process to the AI agent's workflow, the more data you learn, the better you can make decisions or improve your work efficiency. Unlike traditional AI, it can be continuously advanced through the stages of review and revision.
AI Agent Utilization by Industry Group
| Service Operations |
✔ Analyze customer requests and categorize them by type
✔ Quickly help customers and employees with the information they need
✔ ️ Quickly check specific information areas to respond appropriately to customers
✔ Real-time analysis of ️ operational policies to guide immediate processing procedures |
| Sales |
✔Upselling suggestions such as additional purchases after analyzing past purchase data of ️ customers
✔ Improve customer experience and purchase conversion through ️ personalized product recommendations
✔Create cross-selling opportunities for complementary products after analyzing purchase details and preferences of ️ |
| Medical treatment |
✔ Reduce administrative burden by automating medical document work such as automatic generation of medical records in ️
✔ Search and summarize the latest research data in ️, support medical staff's decision-making
✔ Monitor real-time health data for ️ patients to identify and notify abnormalities
✔ ️ Real-time monitoring and automated alert notifications to help respond quickly to emergencies |
AI agents are expected to play an important role in improving productivity, efficiency, and customer experience in various industries. We will help optimize operations and achieve better performance in a way that is specific to each industry. However, in order to make better use of AI agents, it is important to minimize risks by giving AI agents a clear and narrow range of goals. If the final approval is classified as human-made, the value of using AI agents will be further doubled.
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