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Why system upgrades are scary?
There are companies that are extremely afraid of upgrading their ITSM systems. For companies that have never experienced this problem in person, this may sound like an exaggeration. There is an example of a real company that took more than eight weeks to upgrade its systems. The company suffered a huge productivity blow in the aftermath of the ITSM upgrade, which was delayed by about two months. Even if the upgrade is carried out only twice a year, the bad luck can lead to a major crisis, such as a sharp drop in productivity.
① Data inaccessible
: During the upgrade period, you do not have access to the data you need for your work. You will inevitably have difficulty making decisions and progressing your work. Especially when you have urgent tasks to solve or when real-time data is important, you will experience great inconvenience.
② Concurrent disruption of many organizations
: Several organizations that utilize ITSM systems have to wait until the upgrade is complete, which can lead to productivity degradation, such as delays in projects or scheduling disruptions.
③ ITSM system reboot issue
: In some cases, restarting the ITSM system as an upgrade troubleshooting solution can result in higher downtime; critical data may be lost if no backup was made prior to the reboot.
New Access to ITSM : Jira Service Management
In the past, the ITSM system was built on its own, but in recent years, it is often customized based on highly useful solutions. It is also advantageous in terms of flexible response and cost reduction. Among the various ITSM solutions, 'Jira Service Management' (hereinafter referred to as JSM), Atlasian's ITSM solution, can coolly solve system upgrades.
| Upgrade legacy ITSM vendors |
JSM Upgrade |
Required Annual Update Method
▶ Required updates twice a year |
Flexibility of rescheduling
▶ Set the release track to suit your company's environment! It is possible to adjust the speed of change. |
Response to bug occurrence
▶ Every time a bug occurs, you have to work on a bug fix. |
Enables continuous feature release
▶ A short and predictable release cycle and a small but high-quality code set enable continuous feature release. |
rigid code set
▶ ITSM system architecture is not flexible, and interdependent.Even if one of the components change, the overall code volatility and risk is large. |
Efficient code delivery
▶ JSM is based on a loose architecture in which individual components are built independently of each other. Features can be independently deployed and extended, providing more efficient code upgrades. |
Silo Occurred
▶ In the case of ITSM designed on-premises, vendors host apps remotely. In fact, you cannot enjoy the benefits of the scalability, upgrade, price and security provided by cloud systems. |
Cloud Products
▶ JSM is designed and built for the Atlassian cloud platform
Built-in compliance 1) for enterprise customers, Unlimited Instances 2),
You can enjoy various benefits such as simplified licensing for each user. |
Successfully introducing the Atlassian JSM! Only in PLATEER
PLATEER, a digital platform solution company, is the first official platinum partner in Atlassian Korea and has maintained its qualification as the longest-serving partner in Korea. It is possible to establish an ITSM environment such as the introduction of JSM with PLATEER, as well as to establish an enterprise service management (ESM) that can manage services across the company beyond the IT-oriented ITSM. It is possible to manage optimized services on one platform integrated with related departments other than IT. PLATEER, which has been creating an ITSM environment with leading Korean companies, is creating an integrated service management environment that reflects the characteristics of the company by further developing PLATEER's own framework core modules, management modules and templates based on Atlassian JSM.
1) Bilt-in Complary: system or services designed to comply with specific legal requirements and regulations (business requirements and regulations without separate additional work.)
2) Unlimited Institution: Virtual Machine or app instances in cloud environment
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